FAQ

You can book directly through our website booking system or by contacting us via email.

A deposit may be required depending on the booking conditions.

Yes, reservation changes depend on availability and booking conditions.

Cancellation terms depend on the selected rate and booking conditions.

Yes, discounts are available for weekly and monthly stays.

Yes, subject to availability.

Standard check-in is from 15:00 to 20:00. Later arrivals require confirmation and may incur the supplement stated in the Terms and Conditions. Follow the arrangements confirmed for your reservation.

Standard check-out is by 11:00 at Trastevere and 10:00 at Vaticano. A different time applies only when expressly confirmed for your reservation.

Early check-in may be available upon request and subject to a fee, request it via C&Y Roma app.

Late check-out may be available depending on availability and subject to a fee, request it via C&Y Roma app.

You will receive instructions before arrival to access the apartment, usually it is via the welcome message if you reserved on a platform (booking, airbnb..).

Follow the arrival instructions sent for your reservation. They explain the identification procedure, digital access and whether an in-person meeting is required.

Everything to make your stay unforgettable! Linens, towels, extra crib upon request, utilities, internet connection, C&Y Roma app free access.

Yes, high-speed Wi-Fi is available and free of charge.

Yes, they are included.

Pets may be allowed depending on the apartment.

Smoking is strictly not allowed inside the apartments.

Yes, all apartments include air conditioning.

Yes. The Rome city tax is €6 per person per night (max 10 nights).

The city tax is usually paid separately before or during the stay via C&Y Roma App or cash.

Children under 10 years old are exempt.

Yes, invoices are issued for all the reservations and are sent to you upon request.

Yes, transfers can be arranged before arrival.

Yes, extra cleaning services can be arranged.

Luggage storage may be available depending on availability.

Breakfast service may be available depending on the apartment.

Yes, private chef experiences can be arranged.

Baby cots may be available upon request.

You can request extra services before arrival or during your stay with C&Y Roma app.

Yes, we recommend booking services in advance to ensure availability and have the best experience.

Yes, private drivers can be arranged for city transfers and day trips.

Yes, we can help you reserve restaurants during your stay.

We can help organize private tours and local experiences.

Grocery delivery can be arranged upon request.

Yes, additional cleaning services can be scheduled.

Washer and dryer are available in the apartment, should you need dry cleaning we can help with that.

Yes, we can help arrange decorations, gifts, or special experiences.

Yes, we provide remote assistance throughout your stay.