FAQ

You can book directly through our website booking system or by contacting us via email.

A deposit may be required depending on the booking conditions.

Yes, reservation changes depend on availability and booking conditions.

Cancellation terms depend on the selected rate and booking conditions.

Yes, discounts are available for weekly and monthly stays.

Yes, subject to availability.

Standard check-in starts at 3:00 PM.

Check-out is by 10:00 AM.

Early check-in may be available upon request and subject to a fee, request it via C&Y Roma app.

Late check-out may be available depending on availability and subject to a fee, request it via C&Y Roma app.

You will receive instructions before arrival to access the apartment, usually it is via the welcome message if you reserved on a platform (booking, airbnb..).

Everything to make your stay unforgettable! Linens, towels, extra crib upon request, utilities, internet connection, C&Y Roma app free access.

Yes, high-speed Wi-Fi is available and free of charge.

Yes, they are included.

Pets may be allowed depending on the apartment.

Smoking is strictly not allowed inside the apartments.

Yes, all apartments include air conditioning.

The city tax is usually paid separately before or during the stay via C&Y Roma App or cash.

Children under 10 years old are exempt.

Yes, invoices are issued for all the reservations and are sent to you upon request.

Yes, transfers can be arranged before arrival.

Yes, extra cleaning services can be arranged.

Luggage storage may be available depending on availability.

Breakfast service may be available depending on the apartment.

Yes, private chef experiences can be arranged.

Baby cots may be available upon request.

You can request extra services before arrival or during your stay with C&Y Roma app.

Yes, we recommend booking services in advance to ensure availability and have the best experience.

Yes, private drivers can be arranged for city transfers and day trips.

Yes, we can help you reserve restaurants during your stay.

We can help organize private tours and local experiences.

Grocery delivery can be arranged upon request.

Yes, additional cleaning services can be scheduled.

Washer and dryer are available in the apartment, should you need dry cleaning we can help with that.

Yes, we can help arrange decorations, gifts, or special experiences.

Yes, we provide remote assistance throughout your stay.